Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-client-emotion-tagging-in-surveys.livebursts.com (hereinafter referred to as “AI Client Emotion Tagging in Surveys,” “we,” or “our”). We are dedicated to maintaining a safe and secure online environment for our users while respecting their privacy. This Privacy Policy explains our data collection, use, and protection practices regarding personal information we receive from our website visitors, subscribers, and users.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://ai-client-emotion-tagging-in-surveys.livebursts.com.
  2. Any mobile applications or software provided by us and downloaded from app stores.
  3. Online services, tools, and resources offered through our platform.
  4. Interactions between our users, customers, and authorized representatives.

Please note that this policy does not extend to third-party websites, applications, or services that you access through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, your activities within our applications, such as account creation, data sharing, and communication with our support team, are subject to this policy.
  2. Visiting Our Websites: When you browse our websites, we may collect certain information about your visit, including pages visited, time spent on each page, and referring URLs.
  3. Communication from Us: This includes newsletters, promotional emails, phone calls, text messages (SMS), or any other form of communication initiated by our team to provide services or share updates.

Personal Data Collection

We collect various types of personal data to enhance your experience, improve our services, and comply with legal requirements. These include:

  1. Account Information: Details related to your user account creation, such as username, email address, and password hashes.
  2. Payment Information: Credit or debit card details, billing addresses, and transaction records for processing payments.
  3. Financial Information: Bank account numbers, investment portfolios (if shared), and financial transaction history (in encrypted form).
  4. Purchase Information: Products or services purchased from us, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers for push notifications and analytics.
  6. Location Data: GPS coordinates and location-based services data to provide personalized content and services.
  7. Feedback: Your ratings, reviews, comments, and responses to surveys or feedback forms.
  8. Social Media Information: User profiles, posts, and interactions shared on social media platforms when you choose to log in through those accounts.
  9. Product Information: Details about products you view, search for, or purchase, including product preferences and browsing behavior.

We collect this data through various methods: user input forms, online interactions, browser cookies, and automated tracking technologies. Additionally, we may receive personal data from third-party partners who assist us in providing our services, always adhering to their respective privacy policies.

Cookies

Cookies are small text files stored on your device by websites you visit. We use cookies for the following purposes:

  1. Strictly Necessary: These ensure basic functions of our website, such as remembering login credentials and maintaining session data.
  2. Preferences: Cookies store user preferences, such as language settings and display choices, to provide a personalized experience.
  3. Analytics: We use analytics cookies to track website usage, gather statistical data, and improve the performance of our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purposes specified in this policy or as required by law. The retention periods vary depending on the type of data:

  1. Account Information: Retained until your account is inactive for an extended period (usually 2 years after the last login).
  2. Payment and Financial Data: Securely stored for transaction records, tax purposes, and fraud prevention (up to 5 years).
  3. Purchase History: Kept for order fulfillment, customer support, and marketing (up to 10 years).
  4. Feedback and Reviews: Retained indefinitely to improve our services and products.

When you request the deletion of your account or personal data, we will follow established procedures to ensure a secure removal process.

Children’s Privacy

AI Client Emotion Tagging in Surveys does not knowingly collect personal information from children under 18 years of age. Our services are designed for adults, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Correcting any inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your personal data under certain circumstances.
  4. Restriction: Limiting the use or processing of your personal data.
  5. Portability: Receiving a copy of your personal data in a structured, commonly used format.
  6. Objection: Objecting to the processing of your personal data for specific purposes.
  7. Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.
  8. Appeals and Complaints: Filing complaints with supervisory authorities or seeking legal redress when you believe your privacy rights have been infringed upon.

To exercise these rights, please contact our Privacy Team at the address provided below. We will respond to your requests as quickly as possible within the time frames set by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website with a revision date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Information

For any questions regarding this Privacy Policy, data privacy concerns, unsubscribe requests, or general inquiries, please contact us at:

  • Email: [email protected]
  • Address: AI Client Emotion Tagging in Surveys, Privacy Team, [Street Address], [City, State, ZIP Code]